We’ve compiled answers to some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to reach out to our support team!

Q: How do I place an order?

A: Placing an order is simple! Browse our collections, select the item you love, choose your desired color and size, and click “Add to Cart.” Proceed to checkout, fill in your details, and complete the payment. You’ll receive an order confirmation via email.

Q: What payment methods do you accept?

A: We accept a variety of payment methods including credit/debit cards, UPI, net banking, and popular digital wallets like Paytm, Google Pay, and PhonePe. All transactions are secure and encrypted.

Q: Can I modify my order after placing it?

A: If your order hasn’t been shipped yet, you can modify it by contacting our support team. We’ll do our best to accommodate your request. However, once the order is shipped, no changes can be made.

Q: What if the product I want is out of stock?

A: If an item is out of stock, you can sign up for restock notifications on the product page. We’ll notify you via email as soon as it’s back in stock. Alternatively, you can explore similar products in our collection.

Q: How do I track my order?

A: After your order is shipped, you’ll receive an email with a tracking link. Click on the link to see real-time updates on your order’s delivery status.

Q: What is your return policy?

A: We offer a 7-day return policy for all our products. If you’re not satisfied with your purchase, you can return it in its original condition for a refund or exchange. Please refer to our Return Policy for more details.

Q: Can I exchange an item for a different color or size?

A: Yes, you can exchange an item for a different color or size. Please refer to our Exchange Policy to understand the process and eligibility criteria.

Q: How long does delivery take?

A: Delivery times vary based on your location. Typically, orders are delivered within 3-7 business days. You’ll receive a tracking link to monitor your order’s progress.

Q: What should I do if I receive a defective or incorrect item?

A: We sincerely apologize if you’ve received a defective or incorrect item. Please contact our support team immediately with your order details, and we’ll arrange for a replacement or refund.

Q: Are your products authentic?

A: Absolutely! We take pride in offering only authentic, high-quality products. Each item is carefully crafted and undergoes thorough quality checks before it reaches you.

Q: Do you offer gift wrapping?

A: Yes, we offer gift wrapping services for an additional fee. You can select the gift wrapping option at checkout and even add a personalized message for the recipient.

Q: How can I contact customer support?

A: You can reach our customer support team via email at support@poltzaa.com or by phone at +91 9510103082. Our support hours are Monday to Friday, 9 AM - 6 PM IST.